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Shunali Khullar Shroff
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  • Published Articles
    • On an Anniversary Trip to Bhutan – The Hindu
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    • Frida Kahlo: a contested Mexican icon – The Hindu
  • Media Coverage
    • Smart social satire | Review of The Wrong Way Home by The Hindu
    • Battle Hymn of a Bewildered Mother
    • Love in the Time of Affluenza
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Shunali Khullar Shroff
Shunali Khullar Shroff
Articles by me / Published Articles

Hospitality lives in the most invisible acts

June 5, 2026
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I started composing my one-star hotel review on our second day in Cabo. At an ultra-luxury resort, where every villa came with a butler and private plunge pools overlooking the Sea of Cortez, every request was met with studied indifference. Nobody seemed invested in making our stay memorable. We kept calling for water. Restaurant booking requests were met with shrugs.

At the award-winning spa, I was informed that guests paid a hundred dollars per head just to access the steam room and sauna—before any treatments. A spa that charges you to enter and then charges you for treatments isn’t practising hospitality, it’s running a toll booth. The toiletries were top notch, our bed felt like a cloud and we watched whales migrate from our deck, and yet we were left feeling underwhelmed.

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June 5, 2026

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About Me

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Shunali Khullar Shroff
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Shunali is the author of the bestselling books Love in the Time of Affluenza and Battle Hymn of a Bewildered Mother. She writes regularly for a host of publications including the Conde Nast Traveller, HT Brunch, Elle, Vogue, Mint Lounge and The Quint on travel, culture, modern Indian life and feminism. Shunali lives in Mumbai with her somewhat itinerant family and needy dogs.

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